Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
  2. Where do I park?
  3. What are your hours?
    • Monday through Friday 10am to 6pm
    • Saturday 10am to 5pm
    • Sunday 11am to 5pm
  4. How do I contact you?
  5. Are you hiring?
    • We rarely have open positions, but we do have an online application/interest form that you may fill out. We keep interested parties on file for one year. We go to these applicants first before posting publicly that we are hiring. Reach out to us on our Contact Page to request the private link to apply.

ORDER QUESTIONS

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability. We can be reached during our store hours at (909) 793-0740.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 1 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
  6.  We accept credit cards (Visa, MasterCard, Discover and American Express and if you're picking up in store, you may pay in cash.
  7. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.